However, there are only 4 Internet service providers that have kept Mandatory toll-free numbers so far.
According to the Nepal Telecommunications Authority (NTA) Nepal Telecom Company Limited (NTC), World-Link Communications, Subisu Cablenet Pvt. Ltd and Broadband Nepal Pvt have kept toll free numbers till now.
The Nepal Telecommunications Authority had instructed the internet service providers to keep the toll-free number mandatory for customer complaints, help, and support in July 2020.
Nepal Telecom has provided 1498 and 198 toll-free numbers. World-Link Communications has 166001-55050, Subisu Cable Net Pvt. Ltd. 166001-59999, and Broadband Nepal has provided toll-free number 166071-52004.
NTA is preparing to take legal action against the internet service provider which does not have toll-free numbers.
Ntc Toll-Free Numbers1498198
World-Link Communications Toll-Free Number166001-55050
Subisu Cable Net Toll-Free Number166001-59999
Broadband Nepal Toll-Free Number166071-52004